Information we collect
We collect information you provide directly, such as your name, email address, phone number, business name, billing details, and support messages.
When you connect a store or WhatsApp account, we process order, customer, and conversation data needed to run automations you configure. Message content may include names, phone numbers, addresses, and order details sent through WhatsApp.
We automatically collect limited technical data such as IP address, browser type, device information, and usage logs for security, analytics, and service reliability.
How we use information
We use personal information to provide and improve the service, authenticate users, process subscriptions, deliver notifications, respond to support requests, prevent fraud, and comply with legal obligations.
We do not sell your personal information. We share data only with subprocessors that help us operate the platform (for example hosting, email delivery, and payment processors) under contractual safeguards.
WhatsApp and third-party platforms
Our product integrates with WhatsApp and e-commerce platforms you choose to connect. Your use of those services is also governed by their own terms and privacy policies.
CodRobot is not affiliated with WhatsApp Inc. or Meta. You are responsible for obtaining any consents required from your customers before messaging them.
Data retention
We retain account and operational data for as long as your subscription is active and for a reasonable period afterward, unless a longer retention period is required by law or configured in your account settings where available.
You may request deletion of your account by contacting us. Some records may be retained where required for billing, security, or legal compliance.
Your rights
Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal information, or to object to certain processing.
To exercise these rights, contact us at support@codrobot.com. We may need to verify your identity before fulfilling a request.
Security
We use administrative, technical, and organizational measures designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
International transfers
If you access the service from outside the country where our infrastructure is hosted, your information may be transferred to and processed in other jurisdictions with different data protection laws.
Children
The service is intended for businesses and is not directed to children under 16. We do not knowingly collect personal information from children.
Changes and contact
We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated effective date.
Questions about this policy can be sent to support@codrobot.com.